Grow Your SME Without Increasing Headcount
Build an AI-native operating model that helps your people focus on what they do best, access specialized expertise when needed, and automate repeatable work with AI.
Growth Gets Expensive When Headcount Has to Grow With It
As SMEs grow, they often need more people across sales, marketing, finance, operations and administration. This increases fixed costs and management complexity, making it harder to scale efficiently.
Growth Requires More People
As sales and operations expand, SMEs typically add manpower across marketing, sales, finance, administration and customer support.
Specialist Capabilities Are Costly
Building every capability in-house requires specialized talent, systems and management resources that can be difficult for SMEs to afford and sustain.
More Headcount Adds Complexity
Larger teams increase fixed costs and create more coordination, management and operational complexity as the business scales.
What if your business could grow without your headcount growing at the same pace?
Scale capability,
not headcount
Scale capability, not headcount
An AI-Native One Person Company is an operating model for scaling with a leaner workforce. Keep your people focused on the expertise, relationships and decisions that create value, while accessing specialist capabilities on demand and using AI to automate repeatable work.
Focus on Your Core Business
Keep internal teams focused on what your business knows and does best, including customer relationships, domain expertise, judgement and growth.
Access Capabilities on Demand
Bring in specialized iBPO expertise for functions you do not need to build permanently in-house.
Automate Repeatable Work
Use Agentic AI to handle standardized workflows and increase the capacity of a lean team.
OUTCOME
Grow Without Proportionally Increasing Headcount
Combine human expertise, external specialists and intelligent automation to expand business capacity while staying lean.
3 Steps to Build an
AI-Native SME
3 Steps to Build an AI-Native SME
The operating model becomes practical through three levers: build AI capability in your workforce, access specialized expertise when needed, and self-service repeatable work through intelligent automation.
SELF-SERVICE INTELLIGENT AUTOMATION
Build an AI-bilingual workforce that can improve its own work
An AI-bilingual workforce combines business knowledge with practical AI, data and automation skills. Your people can use AI to improve their own work, identify automation opportunities and build simple solutions without depending on a specialist for every change.
Five practical program
Five practical program are outlined below, including what learners will build, the learning hours and indicative fees for eligible SME learners.
Claude Co-Work Generative AI for everyday business workflows
60.5 hours
Claude Co-Work
Generative AI for everyday business workflows
60.5 hours
WHAT LEARNERS WILL LEARN
✓
Create structured prompts and apply quality controls to improve AI output reliability.
✓
Use Claude Co-Work and AI agents to automate practical workflows such as SOP drafting, document collaboration and email support.
✓
Use AI to interpret data, analyse KPIs and variances, and turn insights into management-ready narratives and scenarios.
Learning duration
60.5 hours
Full course fee
S$3,600
Before funding
Eligible SME learner
S$457.20*
Indicative total payable
Power Automate + Power Apps Low-code process automation and app building
60.5 hours
Power Automate + Power Apps
Low-code process automation and app building
60.5 hours
WHAT LEARNERS WILL LEARN
✓
Design automated workflows in Microsoft Power Automate to reduce repetitive manual work
✓
Build functional business applications in Power Apps using low-code components.
✓
Connect applications and workflows with Dataverse, and understand how Power Platform components work together in end-to-end solutions.
Learning duration
60.5 hours
Full course fee
S$3,000
Before funding
Eligible SME learner
S$381.00*
Indicative total payable
Power BI Business analytics, modelling and dashboards
60.5 hours
Power BI
Business analytics, modelling and dashboards
60.5 hours
WHAT LEARNERS WILL LEARN
✓
Prepare, clean and transform business data for analysis in Microsoft Power BI.
✓
Build data models and apply DAX calculations to analyze relationships and business performance.
✓
Create interactive dashboards and reports that help decision-makers turn data into actionable insight.
Learning duration
60.5 hours
Full course fee
S$3,000
Before funding
Eligible SME learner
S$381.00*
Indicative total payable
Microsoft Copilot Studio Generative AI and agent building with Microsoft Copilot Studio
60.5 hours
Microsoft Copilot Studio
Generative AI and agent building with Microsoft Copilot Studio
60.5 hours
WHAT LEARNERS WILL LEARN
✓
Understand major generative AI tools and apply structured prompt engineering techniques to improve output quality.
✓
Design task-oriented AI agents in Microsoft Copilot Studio using connectors, authentication, entities, variables and state.
✓
Integrate prompt tools and Model Context Protocol (MCP) capabilities, then test, monitor and improve agents for real business workflows.
Learning duration
60.5 hours
Full course fee
S$3,600
Before funding
Eligible SME learner
S$457.20*
Indicative total payable
Digital Transformation Leadership Strategy, innovation and workforce leadership for digital transformation
COMING SOON 60.5 hours
Digital Transformation Leadership
Strategy, innovation and workforce leadership for digital transformation
COMING SOON
60.5 hours
WHAT LEARNERS WILL LEARN
✓
Understand digital transformation and entrepreneurship, business model innovation, digital technology and relevant best practices.
✓
Develop strategies for a future-ready workforce, including work-integrated digital skilling that helps people adapt to the digital era.
✓
Build a comprehensive Digital Transformation Plan covering digital skilling, the project roadmap, desired outcomes and execution plans.
View full course details ↗
Learning duration
20 hours
Course fee
To be confirmed
Before funding
Program status
Coming Soon
Indicative total payable
*Indicative fees shown for eligible SME learners are based on the published funding tables and include GST where stated. Funding eligibility, fee protection charges and final payable amounts should be confirmed at enrollment
Intelligent BPO
Scale capability without adding headcount
Intelligent BPO combines specialized human expertise with AI tools and solutions to help SMEs design, implement and manage business functions more effectively.
Human Experts
Specialists bring practical domain knowledge, implementation capability and ongoing service support.
AI Tools & Solutions
AI supports delivery through automation, decision support and more efficient execution.
Business Outcomes
SMEs gain wider capabilities without having to build every specialist function or technical skill in-house.
Human Experts
Specialists bring practical domain knowledge, implementation capability and ongoing service support.
AI Tools & Solutions
AI supports delivery through automation, decision support and more efficient execution.
Business Outcomes
SMEs gain wider capabilities without having to build every specialist function or technical skill in-house.
Choose the level of support you need
An iBPO can support the business at different levels depending on internal capability, resources and the complexity of the requirement.
Guide Me
Identify suitable use cases and guide your team in building or adopting the right solution.
Build With Me
Co-develop, configure and integrate AI workflows together with your internal team.
Run It for Me
Fully implement and manage selected solutions or business processes on your behalf.
Digital Marketing iBPO
Get expert support across digital marketing strategy, content, SEO, social media, lead generation, campaigns, sales enablement, customer engagement and Agentic CRM adoption. The iBPO can also manage marketing operations on your behalf where needed.
AI Innovation iBPO
Work with specialists to identify, design and implement AI-powered business solutions across Generative AI, data analytics, process automation, intelligent applications and AI workflow design.
Finance & HR Innovation iBPO
Access AI-enabled finance and HR support across bookkeeping, payroll administration, employee records, finance reporting, workflow automation and selected managed business processes.
Cloud & Cybersecurity Management iBPO
Bring in specialists to establish and operate secure technology environments across IT administration, cloud platform management, cybersecurity, system monitoring, software maintenance and infrastructure optimization.
AGENTIC AI SOLUTIONS STORE
Deploy AI agents across every business function
AI agents and solutions across the enterprise, bringing together role-based agents, intelligent workflows and reusable capabilities across seven core business functions.
Sales
Marketing
Finance
ERP
HR
Learning
IT
Leads Generator
Content Builder
Accounts Payable
SOP
Recruitment
CLaaS Talent
Cloud
Administration
Shopfront
Campaign Builder
Accounts Receivable
Procurement
HRMS
CLaaS Developer
Cybersecurity
Administration
Sales Manager
SEO Manager
Bank Reconciliation
Compliances
CLaaS Mentor
Microsoft 365
Administration
Customer Success
Sales Concierge
Finance Intelligence
Project
CLaaS Manager
Azure AI
Administration
BUSINESS IMPACT
Deploy individual agents as modular solutions, or connect multiple capabilities into broader workflows as the organization's needs evolve
Sales
Leads Generator
Shopfront
Sales Manager
Customer Success
Marketing
Content Builder
Campaign Builder
SEO Manager
Sales Concierge
Finance
Accounts Payable
Accounts Receivable
Bank Reconciliation
Finance Intelligence
ERP
SOP
Procurement
Compliances
Project
HR
Recruitment
HRMS
Learning
CLaaS Talent
CLaaS Developer
CLaaS Mentor
CLaaS Manager
IT
Cloud
Administration
Cybersecurity
Administration
Microsoft 365
Administration
Azure AI Administration
BUSINESS IMPACT
Deploy individual agents as modular solutions, or connect multiple capabilities into broader workflows as the organization's needs evolve
Agentic CRM
Eight connected AI modules work together across marketing, sales, commerce and customer success to capture prospects, progress opportunities and grow customer relationships.
Agentic Leads Generator
Capture, enrich, score, nurture and qualify leads automatically to create a more consistent sales-ready pipeline.
Agentic Shopfront
Guide customers from discovery to decision through conversational commerce, needs assessment and personalized recommendations.
Agentic Sales Manager
Manage opportunities, proposals, contracts, invoices, deal risks and sales performance through intelligent workflow automation.
Agentic Customer Success Manager
Monitor customer health, manage engagement, identify churn risks, support renewals and surface upsell opportunities.
Agentic Content Builder
Create campaign-aligned content, messaging, documents and reusable assets tailored to customer intent.
Agentic Campaign Builder
Plan, launch and manage multi-channel campaigns with AI-generated assets and ongoing performance tracking.
Agentic SEO Manager
Improve search visibility through SEO audits, keyword optimization, technical checks and continuous performance refinement.
Agentic CRM Intelligence
Centralize campaign intelligence, KPI tracking, performance insight and optimization across sales & marketing operations.
Agentic CRM can be explored as a modular growth platform.
Agentic ERP
Extend agentic automation into core finance and operations workflows. The first solution set focuses on receivables, payables, reconciliation, SOP execution and operational coordination.
Accounts Payable
Strengthen accounts payable and vendor finance workflows with intelligent controls, better visibility and earlier exception handling.
Accounts Receivable
Support receivables and collections with stronger cash visibility, follow-through and intelligence across customer payment workflows.
Agentic Bank Reconciliation
Assist transaction validation and reconciliation so finance teams can identify mismatches and resolve exceptions more efficiently.
Agentic SOP
Turn SOP documents into structured workflows that guide execution, coordinate approvals, validate work and flag deviations in real time.
Agentic Operations
Coordinate tasks, approvals and resource assignment using skills, availability, workload and operating requirements, with adaptive reallocation as conditions change.
Agentic CRM
Eight connected AI modules work together across marketing, sales, commerce and customer success to capture prospects, progress opportunities and grow customer relationships.
Agentic Leads Generator
Capture, enrich, score, nurture and qualify leads automatically to create a more consistent sales-ready pipeline.
Agentic Shopfront
Guide customers from discovery to decision through conversational commerce, needs assessment and personalized recommendations.
Agentic Sales Manager
Manage opportunities, proposals, contracts, invoices, deal risks and sales performance through intelligent workflow automation.
Agentic Customer Success Manager
Monitor customer health, manage engagement, identify churn risks, support renewals and surface upsell opportunities.
Agentic Content Builder
Create campaign-aligned content, messaging, documents and reusable assets tailored to customer intent.
Agentic Campaign Builder
Plan, launch and manage multi-channel campaigns with AI-generated assets and ongoing performance tracking.
Agentic SEO Manager
Improve search visibility through SEO audits, keyword optimization, technical checks and continuous performance refinement.
Agentic CRM Intelligence
Centralize campaign intelligence, KPI tracking, performance insight and optimization across sales & marketing operations.
Agentic CRM can be explored as a modular growth platform.
Agentic ERP
Extend agentic automation into core finance and operations workflows. The first solution set focuses on receivables, payables, reconciliation, SOP execution and operational coordination.
Accounts Payable
Strengthen accounts payable and vendor finance workflows with intelligent controls, better visibility and earlier exception handling.
Accounts Receivable
Support receivables and collections with stronger cash visibility, follow-through and intelligence across customer payment workflows.
Agentic Bank Reconciliation
Assist transaction validation and reconciliation so finance teams can identify mismatches and resolve exceptions more efficiently.
Agentic SOP
Turn SOP documents into structured workflows that guide execution, coordinate approvals, validate work and flag deviations in real time.
Agentic Operations
Coordinate tasks, approvals and resource assignment using skills, availability, workload and operating requirements, with adaptive reallocation as conditions change.
Stay lean. Increase capability. Scale with AI.
Skill the people you already have
Build practical AI capability inside the workforce.
Access expertise when you need it
Add specialist capability without permanently adding every role.
Self-service repeatable work
Use Agentic AI to increase capacity through intelligent automation.
Ready to grow without growing your headcount?
Tell us about your SME. We will help identify where to build internal capability, where to access specialized expertise, and where Agentic AI can automate work and increase capacity.
